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Frequently Asked Questions

Who do I call if I need to cancel or modify my hotel reservation?

Call our Customer Service team at 888-885-5282. We are available 24/7. Because you booked through our website, we will need to adjust the reservation rather than the hotel, so we ask that you call us versus calling the hotel directly.

Frequently Asked Questions

Related Questions

Are resort fees, parking and other hotel charges included in the rate?

What is the cancellation policy?

When is my credit card charged?

Is my reservation confirmed with the hotel immediately after I book it?

How do I know my booking went through?

Why didn't I receive my confirmation email?

Why does my confirmation not match the hotel records?

Can I earn points from my hotel loyalty program?

How are you able to offer such deep discounts on hotels?

Can I book on the same day I want to check in?

Why would the price change between the search results and when I try to book the room?

Is it safe and secure to use my credit card to book my hotel room?

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